FAQ's
What information do you need from me when I make a booking?
We need to know:
- the height & weight of each rider, and also their riding experience (eg how many times they have ridden 0 - 100x) as this helps us pick the most suitable horses.
- If you require our complementary pick up from outside "The Station" information building (corner of Camp & Shotover Street) or your accommodation if you are staying within Central Queenstown. Or if you will drive yourselves to Moke Lake.
- Let us know which trek you would like to take & which time you prefer.
- Also tell us of any special requirements eg a walker for young child, a private trek etc
If I am driving myself to Moke Lake, how do I get there from Queenstown?
To find us: We are situated at Moke Lake, which is in the valley behind the mountain behind the Queenstown Gondola. To get there drive out of Queenstown along the lake towards Glenorchy. After 5 min, or 5km turn right onto Moke Lake Road, and follow this road all the way until the end where it passes into a Camping ground. Go into the Camp ground and you will see us over the fence about 50 - 100m along. We are 15km from the center of Queenstown, allow about 20 min as the last 5km of road is gravel and passes over Closeburn Station (Farm).
Also see the map on our Location page. Click on the red marker for directions.
What age is considered a child?
Our child rates apply to 5 years old through to 16 years.
Does there need to be a minimum number?
No. We are happy to go out on a trek with individual clients as well as groups.
What should I wear on my feet?
Because we use a special safety stirrup designed for Endurance Horse Racing you can use most footwear including riding boots, sneakers, gym type shoes, walking shoes, or light hiking boots. But you must wear footwear with covered toes. No "flip-flops", jandals, crocs, etc.
Do you trek in the rain?
No we do not trek on days that are raining hard or constantly. Due to being up in the mountains our weather can get very cold and windy when it rains, this is not pleasant, and we do not want any riders, guides or horses to get colds or sick. However we will trek on days that are mainly fine with occasional showers. On these days we will recommend you to wear appropriate clothing and can also supply you an additional jacket.
What happens if I book a trek & then it is raining on that day?
Please supply us with a contact for you when you book, either a cell phone number or where you are staying & your room number, this way we can talk to you regarding your trek and the weather. Usually we will try to bump your trek to a time earlier or later when we know the weather will be better. Sometimes this will involve changing your trek to the following day. If you haven't given us a contact and you are unsure about the weather please phone us about 1 hour before your trek time to check. Phone 0800236566
If I have already paid for my trek, but it rains and I can not come at a different time will I get a refund?
Yes. If you have already paid for your trek and we cancel it because of the weather, or if we change your trek to a different time, but you can not make the new trek time, then we will happily give a full refund.